Downtown Seattle Association Case Study

The Downtown Seattle Association (DSA) was facing serious challenges from inefficiencies in managing its constituent records and communications across its three divisions. NexTec Group designed a constituent management solution based on the robust Microsoft Dynamics CRM platform.

Results

Simplified tracking of revenue and taxes
Constituent self-service portal boosts service levels
Automated marketing streamlines campaign management

“NexTec was honored to help the DSA simplify a very complex set of challenges with a comprehensive and automated solution that helped better meet the needs of its constituents.”

Russ Harper, Vice President, NexTec Group

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Downtown Seattle Association unifies constituent management system with Microsoft Dynamics CRM

Download the case study now